FORTINET FortiGate-40F 1YR ASE FortiCare (FC-10-0040F-284-02-12)
FortiCare Support Services Overview
We know that the Fortinet Security Fabric is critical to your business, so we at Fortinet are dedicated to ensuring your deployment is successful and helping you achieve business continuity. FortiCare Services are tailored to meet your deployment and operations needs, no matter your organization’s size or where you are in the world.
FortiCare device-based support is the foundation of the support services, providing firmware updates, technical support, and foundational FortiGuard subscriptions for dynamic policies. Two levels are available: 24×7 and Advanced Support Engineer (ASE). ASE provides higher ticket servicing for faster starts and ticket resolution.
These Advanced Services compliment Device FortiCare by providing a designated support engineer and logistics support, alongside training and flexible service points. Our team learns about your processes and deployment and shares knowledge, resulting in better operations and faster recoveries.
We know that you want to get started quickly, and sometimes just need some extra resources. Fortinet Professional Services brings technical experts into your project, staffing, or other initiative planning whether remote or on-site.
Planning for hardware faults can be difficult, and Fortinet has some options to help. When space is tight, plan on four-hour parts delivery. When you need help with a physical swap, choose four-hour parts with an engineer. We also have Secure RMA when you want to self-dispose.
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FORTINET FortiGate-40F 1 Year ASE FortiCare (FC-10-0040F-284-02-12)
Advanced Support Engineering (ASE) enables the service provider to individually allocate cost for a higher support level to an individual device or serviced customer contract. You can bring a new service level to market or become eligible for more opportunities.
ASE FortiCare falls into the Advanced Services category and is ideal for the most sophisticated customers and complex deployments. The advantage of ASE FortiCare is that it provides the ability to reach the Advanced Services support team on a per-device basis, so efforts can be focused on the most important deployment areas.
ASE FortiCare (24×7 plus Advanced Services Ticket Handling) includes 24×7 Comprehensive Support, Advanced Services Ticket Handling, Advanced Hardware Replacement (NBD), Firmware and General Upgrades, and Application Control.
Part Number: FC-10-0040F-284-02-12